Privacy Policy
Last Updated: March 17, 2024
Introduction
Substratus, Inc. ("Substratus," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and disclose information when you use our website, products, and services.
Information We Collect
We may collect the following types of information:
- Personal Information: Information that can be used to identify you, such as your name, email address, company name, and contact information when you contact us, register for an account, or subscribe to our newsletter.
- Usage Information: Information about how you use our website, products, and services, including log data, device information, and analytics data.
- Customer Data: Data that you upload, create, or provide to our services for processing, storage, or hosting. This may include content, code, or other data processed by our AI Engine.
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing, maintaining, and improving our services
- Processing and completing transactions
- Sending administrative information, such as updates or security alerts
- Responding to your comments, questions, and requests
- Sending marketing communications, if you have opted in
- Monitoring and analyzing trends, usage, and activities
- Detecting, preventing, and addressing technical issues
- Complying with legal obligations
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to retain information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Accessing, correcting, or deleting your personal information
- Withdrawing your consent at any time, where we rely on consent to process your information
- Requesting restriction of processing of your personal information
- Requesting transfer of your personal information
- Opting out of marketing communications
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
Cookies and Similar Technologies
We use cookies and similar technologies to collect information about your browsing activities and to distinguish you from other users of our website. This helps us provide you with a good experience when you browse our website and allows us to improve our site. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.
Third-Party Services
Our website and services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete such information from our systems.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on our website or by other means as required by applicable law. Your continued use of our services after any such update constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Substratus, Inc.
Email: contact@substratus.ai